Last Updated: 27 October 2026
Monarch Hotels Kenya (“Monarch Hotels”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us by our guests, prospective guests, website visitors, business partners and other individuals who interact with our hotel and services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website at https://monarchhotelskenya.com, make a reservation, enquire about our accommodation, dining, conferences, meetings, events or other services, communicate with us, or interact with us through other channels.
We process personal information in accordance with applicable Kenyan law, including the Data Protection Act, 2019, and its applicable regulations.
By using our website or providing personal information to us, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by law, we will seek that consent separately. Your use of our website does not replace any consent required by applicable law.
The personal information we collect depends on how you interact with us and the services you request.
We may collect your name, email address, telephone number, postal address, nationality and other contact details you choose to provide. Where necessary for a reservation, check-in, legal compliance or another lawful purpose, we may also collect identification details such as passport or national identification information.
When you make or enquire about a reservation, we may collect information including:
Where you make a payment or purchase a service, we may process information relating to the transaction, including the amount, payment status, transaction reference and billing details.
Payments may be processed through third-party payment service providers. Depending on the payment method, the relevant provider may collect and process your payment credentials directly. We will handle payment information accessible to us in accordance with applicable law and appropriate security measures.
When you contact us, request a quotation, submit a contact form, enquire about a conference or event, provide feedback, make a complaint or communicate with our staff, we may collect your contact details and the contents of your communication.
Where relevant, this may include information about event requirements, meeting arrangements, guest numbers and requested services.
When you visit our website, certain information may be collected automatically, depending on the technologies in use. This may include:
We use this information, where applicable and lawfully permitted, to maintain website security, troubleshoot technical problems, understand website usage and improve our online services.
If you subscribe to our communications or otherwise choose to receive promotional material, we may collect your communication preferences and information about your interaction with our marketing messages, where applicable.
We will not treat a request for a reservation or general enquiry as automatic consent to unrelated direct marketing where consent is required by law.
We may collect personal information through the following methods:
We aim to collect only personal information that is relevant and reasonably necessary for the purpose for which it is required.
We may use your personal information for the following purposes:
Where permitted by applicable law and subject to any required consent, we may use your contact information and stated preferences to communicate information about our offers, accommodation, dining, conferences, events and other hotel services.
You may opt out of promotional communications at any time using the unsubscribe instructions provided or by contacting us.
Opting out of marketing will not prevent us from sending necessary non-promotional communications concerning an existing reservation, payment or service.
If we invite or permit you to submit a job application or another business-related enquiry, we may use the information you provide to assess or respond to that application or enquiry.
We process personal information only where we have an appropriate lawful basis under applicable data protection law.
Depending on the circumstances, these bases may include:
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, analyse traffic and, where applicable, measure advertising effectiveness.
Cookies are small data files stored on your device by a website. They may be temporary or remain on your device for a specified period.
Depending on the technologies implemented on our website, cookies may fall into the following categories:
Some cookies may be placed by third-party services integrated into our website, such as analytics, advertising, booking or payment providers.
Where required by law, we will request consent before placing or activating non-essential cookies or similar tracking technologies. You may also manage cookies through your browser settings or any cookie preference tool provided on our website.
Disabling certain cookies may affect the availability or functionality of some website features.
For further information about specific cookies, their providers and their retention periods, please consult the cookie preference tool on our website, where available.
We may use website analytics, advertising measurement or related technologies, depending on the services enabled on our website.
For example, if Google Analytics or Google advertising measurement services are enabled, relevant technical and interaction information may be processed to measure website performance, understand visitor activity or assess the effectiveness of marketing campaigns.
The information collected and the purposes of processing depend on the particular service, its configuration and your privacy choices.
Third-party services may process information under their own privacy policies and terms. Where required, we will obtain consent before enabling relevant tracking technologies.
You can learn more about Google’s privacy practices at https://policies.google.com/privacy.
We will update this section if our website’s analytics or advertising technologies change materially.
We do not sell your personal information as part of our ordinary business operations.
We may share personal information with appropriate recipients where necessary, lawful and proportionate for the purposes described in this Policy, including:
We may share information with trusted service providers that support our business, such as:
These providers may process information on our behalf or in accordance with their own responsibilities under applicable law. Where required, we will put appropriate contractual and organisational safeguards in place.
We may disclose information where required or authorised by law, including to relevant government agencies, regulatory authorities, courts, law enforcement agencies or other competent authorities.
Where necessary to provide a service you request, we may share relevant information with an appropriate business partner, event service provider or other authorised party.
If our business undergoes a merger, restructuring, acquisition or transfer of assets, relevant personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
Some service providers may store or process personal information outside Kenya.
Where personal information is transferred outside Kenya, we will comply with applicable Kenyan data protection requirements and implement appropriate safeguards where required. These may include contractual protections, assessments of the recipient’s data protection arrangements and other safeguards permitted by law.
You may contact us using the details in this Policy if you require further information about relevant international transfers and safeguards.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet applicable legal or regulatory requirements, resolve disputes, enforce agreements or protect our legitimate interests where permitted by law.
Retention periods depend on the nature of the information, the reason for collection and any applicable legal obligations.
For example, reservation records, transaction records and invoices may need to be retained for applicable accounting, tax or regulatory purposes. Marketing information may be retained until you withdraw consent or opt out, subject to any limited retention necessary to maintain suppression records or meet legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention procedures.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration, misuse or disclosure.
Depending on the information and the risks involved, these measures may include access restrictions, secure system configurations, encryption where appropriate, staff awareness and security monitoring.
No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.
You should exercise care when transmitting personal information online and contact us promptly if you believe your information has been compromised in connection with our services.
Subject to applicable law and any relevant limitations, you may have the right to:
To exercise your rights, contact us using the details in Section 17. We may need to verify your identity before acting on your request.
Some information may need to be retained where required by law or where another lawful basis for retention applies. If we cannot fully comply with a request, we will explain the position where required by law.
You may also contact Kenya’s Office of the Data Protection Commissioner through its official website at https://www.odpc.go.ke.
Our website may contain links to external websites, social media platforms, maps, videos, booking services or other embedded content.
When you interact with these features, the relevant third party may collect information about you and process it under its own privacy policy.
We do not control independent third-party websites or their privacy practices. We encourage you to review their privacy policies before providing personal information or interacting with their services.
A link to an external website does not necessarily mean that we endorse its privacy practices.
Our website and services are intended to be used in accordance with applicable laws and the nature of the service being requested.
Where children stay at our hotel or are included in a reservation, we may process the information reasonably necessary to manage the booking, provide guest services and comply with applicable legal requirements.
Where the law requires parental or guardian authorisation or other safeguards for processing a child’s personal information, we will apply the relevant requirements.
We do not knowingly collect children’s personal information for unrelated marketing purposes without an appropriate lawful basis and any consent or authorisation required by law.
You may choose whether to receive promotional emails or other marketing communications from us, subject to applicable law.
If you no longer wish to receive marketing communications, you can:
We will process your request within the applicable legal requirements. You may continue to receive essential communications concerning existing bookings, transactions, services or legal obligations.
We may update this Privacy Policy from time to time to reflect changes in our operations, website technologies, services, legal obligations or data protection practices.
When we make changes, we will publish the updated version on this page and revise the “Last Updated” date.
Where required by law, we will provide additional notice or seek consent for material changes to the way we process personal information.
We encourage you to review this page periodically to remain informed about our privacy practices.
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal information is handled, please contact:
Privacy Contact / Data Protection Officer
Monarch Hotels Kenya
Email: reservations@monarchhotelskenya.com
Telephone: +254 20 3860777, +254 721 115577
Postal Address: P.O. Box 46460-00100, Nairobi | Rose Avenue, Kilimani Area, Nairobi, Kenya.
Please include sufficient information for us to understand your request. Avoid sending unnecessary sensitive personal information in an ordinary email.
We will handle your request in accordance with applicable data protection requirements.
This Privacy Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019, and applicable regulations.
Nothing in this Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.
Monarch Hotels Kenya
Website: https://monarchhotelskenya.com
Thank you for trusting Monarch Hotels Kenya with your information.
